Job description

• Making inbound /outbound calls.
• Generate leads/prospects over the phone
• Follow up with incoming leads.
• Coordination with sales team to ensure maximum walk in conversion.
• Maintaining accurate database of the call records and presentation of the same on a timely basis
• Ability to develop maintain positive working relationship with client

HR Team

An Account Manager is in charge of making sure each department meets the needs of their clients and customers. They handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

• Develop and oversee customer retention campaigns
• Participate in and improve upon in-house brand promotions
• Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
• Manage budget and achieve or exceed monthly quota as established by Account Management Supervisor

Supporting sales executives with solution selling into prospect account base. Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles. Modeling the financial business case associated with each sales opportunity

• Learn the technical details concerning how our software works and what problems it solves for our clients
• Create new sales and marketing strategies that target B2B customers and positions our products as the best solutions for prospective clients
• Manage customer relations by soliciting and logging client feedback and evaluating the data we receive through digital channels
• Generate high-quality sales leads and follow up after initial meeting
• Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management
• Set and achieve sales goals and quotas on a monthly and quarterly basis